1. Who we are
VoltFlow.ie provides electrical, plumbing, heating, gas and heat-pump services in Kildare and South Dublin. For questions about this policy or your personal information, email ask@voltflow.ie or call 087 715 7266.
2. Information we collect
We may collect information you provide through an enquiry, callback request, quotation, booking or ongoing customer relationship. This can include your name, email address, telephone number, property or service address, details of the work requested, messages, photographs and relevant billing or payment information.
Our website may also process limited technical information such as IP address, browser type, device information, requested pages, timestamps and security logs. Optional analytics information is collected only where you consent.
3. Why we use your information
- To respond to enquiries and provide quotations.
- To schedule, carry out and support requested work.
- To issue invoices, receive payments and maintain accounting records.
- To meet safety, certification, tax and other legal obligations.
- To protect the website, prevent abuse and diagnose technical problems.
- To improve our website where you have consented to analytics.
4. Our legal bases
Depending on the circumstances, we process information because it is needed to take steps at your request or perform a contract, comply with a legal obligation, pursue a legitimate business interest such as operating and securing our services, or because you have given consent. You may withdraw consent at any time without affecting earlier lawful processing.
5. Sharing and service providers
We do not sell personal information. We may share only what is necessary with trusted service providers supporting hosting, email, accounting, payment, document storage, analytics or professional advice; with subcontractors involved in requested work; or with public authorities where required by law. Providers must handle information securely and only for the authorised purpose.
6. Retention and security
We keep information only for as long as needed for the purpose collected, to support warranties or resolve disputes, and to meet legal, tax and accounting requirements. Retention periods therefore vary by record type. We use reasonable technical and organisational safeguards, but no internet transmission or storage system can be guaranteed completely secure.
7. Your rights
Subject to applicable law, you may ask for access to your personal information, correction, deletion, restriction, portability or objection to certain processing. You may also withdraw consent and lodge a complaint with the Irish Data Protection Commission. We may need to verify your identity before completing a request.
8. Cookies and external links
See our Cookie Policy for information about cookies, local storage and analytics. Our website may link to third-party sites; their privacy practices are governed by their own policies.
9. Updates
We may update this policy when our services, technology or legal obligations change. The latest version will always appear on this page.